How to Ride

If you are new to Mountain Line, there are several things that you should know before boarding the bus.

Planning your trip

There are several options for planning your trip on Mountain Line.

Trip planning for all transportation modes is easy with Missoula In Motion’s Way to Go Missoula web platform, powered by Ride Amigos. Simply enter your origin and destination and click the “Let’s Go!” button. View your travel options and routes for transit, walking, biking, or carpooling. By creating an account, you can log your trips to track your savings, earn rewards, and more! Visit Missoula in Motion for more information on their rewards program.

You can also use Mountain Line’s Online Trip Planner, powered by Google Maps.

In addition to these electronic options, you can also refer to our maps and schedules. To plan a trip using the maps and schedules follow these steps:

  1. Find the route and timepoint closest to your departure point.
  2. Determine which direction you need to go. Schedules are broken into trips heading Outbound from Downtown and Inbound to Downtown.
  3. Find the timepoint column on that route’s schedule.
  4. Determine if you need to transfer routes.
  5. Find the route and timepoint nearest your destination.
  6. Be sure and leave enough time to arrive at your stop a few minutes early.

If you need further trip planning assistance, feel free to call the Mountain Line Customer Service Line at (406) 721-3333. Personal trip planning assistance is available Monday – Friday, 7:00 AM – 5:00 PM.

Waiting for the bus

Please wait by the marked stop and signal the driver as your bus approaches. In low light, use a key light, reflector, or smart phone to make sure your operator can see you. The Mountain Line Transit mobile app and Bus Tracker allow you to track the estimated bus arrival time via Android and Apple smart phones or tablet. Mountain Line does not recognize flag stops within the city limits and riders should only board and disembark the bus at established bus stops. If you have questions about the location of unmarked stops, please call the Mountain Line Office at (406) 721-3333.

Boarding the bus

All Mountain Line services are currently Zero-fare until Dec. 31, 2020.  Once your bus arrives, come to a complete stop, and the doors open, simply step on board and find a seat or stand or a grab strap if the bus is full. Please leave the front seating for passengers who are elderly or have disabilities, or who have small children. You will not need to pay a fare.

The Zero-fare program is supported by the financial contributions of over 15 public and private community partner businesses and organizations. Learn more about this unique partnership and our partners on our Zero-fare page.

Transfers

If you need to transfer to another bus to get to your destination, ask the driver for a transfer. Although you do not need to pay a fare, the driver will make sure that your other bus is waiting for you.

To get off the bus

  • Give the driver plenty of notice that you want to exit the bus. Pull the bell cord about a block before your stop, or if you are not familiar with the area, ask the driver to call out your street.
  • Please leave through the rear doors on two door buses so others may use the front door to board.
  • For your safety, do not cross the street in front of the bus. Wait until the bus leaves the stop.
  • Please wait until other passengers have gotten off before you board.
  • Please leave the front seating for passengers who are elderly or have disabilities, or who have small children.
  • In the winter, always check the front steps for snow or slush, and hold onto the hand rail.

General Information about Riding Mountain Line

  • Please wait until other passengers have gotten off before you board.
  • Please leave the front seating for passengers who are elderly or have disabilities, or who have small children.
  • In the winter, always check the front steps for snow or slush, and hold onto the hand rail.
  • Hold on to the metal bars or seat backs when you walk on the bus.
  • No smoking is permitted on the buses.
  • Portable sound systems with headphones are allowed. Cellular phones may be used if they do not interfere with the bus’s operation.